We are experiencing an issue with our phone support services

Incident Report for Justworks

Resolved

Our services have been restored and all of our communication channels are operating as expected.

Posted Jun 12, 2025 - 16:55 EDT

Monitoring

Service with our provider has been restored and we are now able to take phone calls in addition to emails and chats.

Posted Jun 12, 2025 - 16:39 EDT

Identified

We are currently experiencing technical difficulties with our phone service provider. The issue has been identified and we are awaiting a fix so we can resume handling phone calls.

Posted Jun 12, 2025 - 15:39 EDT

Update

We are continuing to investigate this issue.

Posted Jun 12, 2025 - 15:05 EDT

Investigating

We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.

Posted Jun 12, 2025 - 15:00 EDT

This incident affected: 24/7 Support.