Resolved -
Our services have been restored and all of our communication channels are operating as expected.
Jun 12, 16:55 EDT
Monitoring -
Service with our provider has been restored and we are now able to take phone calls in addition to emails and chats.
Jun 12, 16:39 EDT
Identified -
We are currently experiencing technical difficulties with our phone service provider. The issue has been identified and we are awaiting a fix so we can resume handling phone calls.
Jun 12, 15:39 EDT
Update -
We are continuing to investigate this issue.
Jun 12, 15:05 EDT
Investigating -
We are currently investigating an issue where customers are unable to reach us by phone due to a problem with our service provider. We encourage customers to contact us via email (support@justworks.com) or via the Chatbot on our site for any immediate assistance.
Jun 12, 15:00 EDT